Delivery policy

Last updated: June 2026  ·  Applies to all digital products.

Instant digital delivery

All of our products are delivered digitally — there is nothing physical to ship. Once your payment is confirmed, access is granted immediately with no waiting period.

We deliver worldwide. Because everything is digital, your location makes no difference to delivery time or cost.


How delivery works

1. Complete checkout

Pay securely via your chosen payment method.

2. Confirmation email

An email with your receipt and access details is sent instantly.

3. Access your product

Download your files or log in to start your course right away.


Digital downloads

After purchase, a download link will be emailed to the address used at checkout. Links are also available in your account dashboard if you have registered an account.

DetailInfo
Delivery methodEmail link + account dashboard
Delivery timeInstant upon payment confirmation
Download attemptsUp to 5 downloads per purchase
Link expiry30 days from purchase date
File formatsSpecified on each product page (e.g. PDF, DOCX, ZIP)

We recommend downloading and saving your files immediately after purchase. If your link expires, contact us and we’ll reissue it.


Didn’t receive your email?

If your confirmation email doesn’t arrive within a few minutes of purchase, please:

  • Check your spam or junk mail folder.
  • Make sure you entered your email address correctly at checkout.
  • Search for an email from enquire@indigostudio.co.za
  • Log in to your account dashboard to access your purchases directly.

If you still cannot access your product after trying the above, please get in touch.


Need help?

Email support

enquiry@indigostudio.co.za  ·  Response within 2 business days